Transportation Policy
- All private services use toll roads (in/out, except early morning and late-night services)
- After your flight arrives in Los Cabos, the transportation waiting time is 50 minutes to an hour, a maximum waiting time.
- Transportation services will be provided only to the number of people registered on your ticket. If you need to add additional people, contact us: [email protected] within 3 days in advance.
- Please have your ticket on your phone to identify yourself with one of our drivers. There’s no need to print them. Let’s save our planet!
- Please advise if additional stops are required on the way to your hotel at any store (Costco, Home Depot, Grocery store etc.). We request booking these services at least 72 hours before arrival. There is an extra charge by the hour; please confirm this with our Custom Service at [email protected] before booking.
- If you have any special requirements such as wheelchairs, car seats, handicapped vehicles, or so, please get in touch with us at [email protected]
- If you break or damage any parts (interior /exterior) of the vehicle, a charge will apply accordingly.
Cancellations:
- In the case of No Shows, a 100% fee will be applied.
- Changes of date/flight/time must be made strictly by email: [email protected]
Refunds
- Refunds are not available once payments are paid.
Luggage on vehicle
- Two pieces of luggage per person are allowed (60 lbs. max.)
- Using a wheelchair, bringing surfboards, golf bags, family pets, fishing equipment, large-size coolers, and any other extensive equipment is allowed with previous notice according to vehicle size. (An electric wheelchair does not fit in a regular van, please verify special vehicle availability) An additional vehicle may be required (available with an extra charge)
- Pets will require a private van (available with an extra charge).
- If anyone or any family has more than six (6) pieces of checked luggage or multiple large boxes, you may require an additional vehicle (available with extra charge)
Lost Baggage
Twenty4Seven Groups DMC will not be liable for lost baggage since baggage is never removed from the passenger’s presence and is stored in the passenger’s compartment where the passenger is riding. Passenger’s baggage remains, at all times, the passenger’s responsibility.
Please review your services before booking. Once services have been paid, there are no refunds.